The workplace culture at WestJet is under fire once again. A former pilot has launched a lawsuit alleging the airline terminated his employment while he was away from his job battling severe depression last summer. Bomb threats against company The former pilot also alleges WestJet called police on him after the airline received a series… Read More »
A spate of bomb threats against Canadian airlines over the summer exposed what one airport executive believed were shortcomings in how the industry and federal government share information about threats, newly released documents show. The sentiment, expressed in an email from the head of the Winnipeg Airports Authority to Transport Canada’s then-deputy minister, came after… Read More »
CUPE has filed an application at the Canada Industrial Relations Board to represent flight attendants at WestJet Encore. A majority of WestJet Encore flight attendants have signed cards supporting unionization with CUPE, after citing the need for better schedules and better opportunities for career advancement among their reasons for seeking to unionize. CUPE is thrilled… Read More »
After four major U.S. airlines found unapproved aircraft parts from a UK-based vendor in their planes, WestJet says one of their aircraft was also affected. In a statement to Global News on Tuesday, the airline said the plane had to be grounded in August, as soon as the airline became aware of the situation. The… Read More »
When Air Canada’s chatbot gave incorrect information to a traveller, the airline argued its chatbot is “responsible for its own actions”. Artificial intelligence is having a growing impact on the way we travel, and a remarkable new case shows what AI-powered chatbots can get wrong – and who should pay. In 2022, Air Canada’s chatbot… Read More »
Ultra low-cost carrier Flair is Canada’s worst airline for complaints, with more than 20 per cent of its flights generating some sort of complaint to the Canadian Transport Agency (CTA), new federal data shows. While gripes about air travel are not unusual, the CTA, the quasi-judicial body that regulates air transportation, found Flair had the… Read More »
A $5,000 fight was heard in BC to decide if WestJet was on the hook for five round-trip tickets that were cancelled just before Christmas two years ago. The family, represented by Ronald Gillis in the BC Civil Resolution documents posted online, references the time leading up to the now-infamous December snowstorm of 2022, which… Read More »
Sunwing pilots filed a complaint at the Canada Industrial Relations Board Monday, July 4, 2022, alleging their employer bargained in bad faith during a recent round of negotiations because the employer already knew the company was being sold to WestJet. “Despite management reassurances that the company was not a candidate for a sale or merger,… Read More »
Lesley Lowe believes Air Canada isn’t playing by the rules. Last month, the airline cancelled her return flight to Toronto from New Orleans — five hours before she was set to depart. Her rebooked flight didn’t leave until the following day. Following her trip, Lowe applied for compensation for the delay, and the $394 US… Read More »
WestJet announced via Twitter that it would be cancelling flights because of the Covid-19 variant Omicron. The tweet stated that: We have made the difficult decision to consolidate approximately 15 percent of scheduled flights through to Jan. 31, 2022, due to the accelerating impact of Omicron. In a follow-up press release, Harry Taylor, WestJet, Interim… Read More »
More than 1,000 flights have been cancelled by Air Canada and WestJet over recent days, when winter weather first began impacting airport operations in Vancouver and beyond, stranding thousands during the peak holiday travel period. In an emailed update from WestJet on Wednesday, the carrier said nine flights set to depart Thursday had already been… Read More »
A WestJet passenger who purchased a return ticket from Vancouver to Costa Rica had her flight cancelled, and she took the dispute to court. and her flight was cancelled. She claims that WestJet failed to provide alternate travel arrangements and that she had to pay out of pocket for hotel accommodations. Stark sued for $2,798.38,… Read More »