Just two days before Rick and Joan Hughes finished their Caribbean cruise, the Ottawa couple got bad news: WestJet had cancelled their flight home, leaving them stranded in Puerto Rico. “We were pissed,” said Rick Hughes. The couple called the airline to complain. “WestJet basically said, ‘You’re on your own,” said Joan Hughes. “We were… Read More »

In response to a CBC News investigation, WestJet has admitted it mistakenly told passengers that hurricane-related airport restrictions had forced it to cancel Turks and Caicos flights. The airline now says it actually cancelled flights from Oct. 11 to Dec. 16 for business reasons. It’s currently contacting affected passengers to apologize. Patricia Mombourquette of Edmonton… Read More »

Westjet has decided to reduce the number of flights it offers to London, England, this summer as it tries curb delays and cancellations caused by its aging fleet of Boeing 767s. The airline has experienced plenty of problems since it began offering direct flights from Vancouver, Calgary, Edmonton, Winnipeg and Toronto to Gatwick airport last… Read More »

mainland U.S., including five destinations each in California and Florida. This winter, the Calgary-based carrier plans to add three routes to the mainland U.S., including a flight to its newest destination, Miami. In the Pacific Northwest, WestJet services Seattle and Portland, Ore., making Spokane a possible third destination in the region. In addition to its… Read More »

WestJet Airlines is warning passengers to check the status of their flight before they head to the airport as approximately 50-60 flights have been delayed on Saturday. The company also warned there may be cancellations later in the day. A spokesman told Global News the airline is experiencing “a significant IT outage” which caused the… Read More »

Air Transat instructed a Canadian charter airline to mislead aviation authorities and its passengers about unscheduled stops on flights from Mexico, according to sources and a string of emails obtained by CBC News. The emails should make every air passenger “skeptical about ‘unscheduled’ refuelling stops,” says air passenger rights advocate Gabor Lukacs. The problems stem… Read More »

A WestJet flight from Calgary to Brandon on Monday afternoon abruptly aborted its landing at Brandon Municipal Airport, a few minutes from touching down. One of the passengers on board, who described the incident to the Sun, said it occurred around 1:05 p.m. The passenger, who asked not to be named, said the flight had… Read More »

Investors sometimes ask why Southwest Airlines has avoided straying too far from its roots. They wonder if it should assign seats, or add a business class cabin, or sell meals on board. But Southwest almost always prefers simplicity. Given how much WestJet — once a Southwest clone — has struggled as it has evolved, we… Read More »